Privacy Policy
Privacy Policy
Eliduche Market respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how it may be used or shared, how we protect it and the choices and rights available to you.
1. Information We May Collect
When you use Eliduche Market, we may collect information such as:
• Your name • Phone number and email address • Account and login information • Delivery address, location and delivery instructions • Order and transaction information • Payment-related information • Customer-support communications • Device, browser and website-usage information • Information required to prevent fraud, protect accounts or comply with legal obligations
We aim to collect only information that is reasonably necessary for legitimate business, operational, security or legal purposes.
2. How We Use Your Information
We may use your information to:
• Create and manage your account • Process and fulfil orders • Confirm product and order information • Arrange and manage delivery • Process or verify payments • Provide customer support • Send important order and service notifications • Prevent fraud, misuse and security incidents • Improve Eliduche Market and understand how our services are used • Maintain business and transaction records • Comply with applicable legal and regulatory requirements
Where required, we will obtain appropriate consent before using personal information for purposes that require consent.
3. Sharing of Personal Information
We may share necessary information with trusted organisations or individuals involved in providing Eliduche Market services, including payment providers, delivery providers, technology providers and approved fulfilment or supply partners where necessary to complete an order.
Only information reasonably required for the relevant service should be shared.
We may also disclose information where required by law, regulation, court order or an authorised government or regulatory authority.
4. Payments
Payment information may be processed by approved payment service providers.
Eliduche Market should not store full payment-card details where those details are processed securely by an authorised payment provider.
The payment provider’s own privacy and security terms may also apply.
5. Delivery and Location Information
When you request delivery, we may process your address, township or area, landmark, map location, delivery instructions and other location information necessary to determine availability, fees and fulfilment.
Location information should only be used for legitimate delivery, operational, security or customer-service purposes.
6. Marketing and Communications
Where permitted and where any required consent has been obtained, Eliduche Market may send information about products, promotions, offers or services.
Customers should be provided with a reasonable way to opt out of promotional communications where applicable.
Operational communications concerning orders, payments, delivery, account security or important service matters may still be sent when necessary.
7. Cookies and Website Information
Eliduche Market may use cookies or similar technologies to operate the website, remember preferences, improve performance, maintain security and understand how customers use the service.
Where legally required, customers will be provided with appropriate choices regarding non-essential cookies or similar technologies.
8. Data Security
We use reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No website or electronic system can guarantee absolute security, but we will take reasonable steps to protect information under our control.
9. How Long We Keep Information
Personal information should only be retained for as long as reasonably necessary for the purpose for which it was collected, including fulfilment, customer support, accounting, fraud prevention, dispute resolution and applicable legal or regulatory requirements.
Information should be securely deleted, anonymised or otherwise handled appropriately when it is no longer required.
10. Your Privacy Rights
Subject to applicable law, you may have rights concerning your personal information, including the right to:
• Be informed about how your information is used • Request access to your personal information • Request correction of inaccurate information • Object to certain processing • Request restriction of certain processing • Request deletion where legally applicable • Request portability of certain information • Withdraw consent where processing depends on consent • Raise a concern or complaint regarding the handling of your personal information
These rights may be subject to applicable legal requirements and exceptions. Zambia’s Data Protection Commission specifically recognises these categories of data-subject rights.
11. International Processing
Some technology or service providers used by Eliduche Market may operate or store information outside Zambia.
Where personal information is transferred internationally, Eliduche Market will take steps required by applicable data-protection law to protect that information.
Cross-border data transfers are specifically addressed under Zambia’s data-protection framework.
12. Children’s Information
Eliduche Market does not intentionally collect children’s personal information except where necessary and permitted by applicable law.
Additional safeguards should be applied where information relating to a child or vulnerable person is processed.
13. Changes to This Policy
We may update this Privacy Policy when our services, technology, business operations or legal requirements change.
The latest version published on Eliduche Market will apply from its stated effective date.
14. Contact Us
For privacy questions, requests or concerns, please contact Eliduche Market using the official contact information shown on our Contact Us page.
You may also have the right to raise a complaint with the appropriate data-protection authority in Zambia.